l8t9 Privacy Policy — Your Data, Your Rights

1Introduction

l8t9 (referred to in this Privacy Policy as "l8t9", "we", "us", or "our") operates the online gaming platform available at l8t9.app. We are committed to protecting the personal information of all users who access or register on our Platform. This Privacy Policy sets out in detail the categories of personal data we collect, the purposes for which we use that data, the lawful basis on which we rely, how long we retain your data, and the rights you hold in relation to that data.

By registering an account on l8t9 or by otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the l8t9 Platform. This Privacy Policy should be read alongside our Terms & Conditions, which are also published on the Platform.

2Personal Data We Collect

l8t9 collects personal data from you directly when you register, verify your identity, make deposits or withdrawals, contact our support team, or otherwise interact with the Platform. The categories of personal data we collect include:

• Identity and contact information: your full name, date of birth, Bangladesh mobile number, and email address as provided during registration.
• Verification documents: national ID, passport, or other government-issued identity documents, and proof of address, where required to comply with age verification or anti-money laundering obligations.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (such as your bKash or Nagad account number), and account balance information.
• Usage and technical data: your IP address, device type and operating system, browser type, session duration, pages visited, game play history, bet history, and actions taken within the Platform.
• Communications data: records of your correspondence with l8t9 support, including chat logs, support ticket content, and any attachments you provide.

l8t9 does not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) and does not request such data from its users. If you voluntarily disclose such information in a support communication, l8t9 will treat it with the highest level of confidentiality and will not use it for any purpose beyond resolving your specific enquiry.

3How We Use Your Personal Data

l8t9 uses the personal data it collects for the following purposes:

• Account administration: creating and managing your l8t9 account, verifying your identity and age, processing your registration, and enabling you to log in to the Platform.
• Payment processing: executing your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and maintaining a transaction record for your account.
• Regulatory compliance: meeting our age verification, anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations under applicable laws and industry standards.
• Customer support: responding to your enquiries, resolving disputes, investigating complaints, and providing you with information about your account or transactions.
• Platform improvement: analysing aggregated and anonymised usage data to improve the performance, security, and user experience of the l8t9 Platform, including optimising game delivery and payment processing speeds.
• Marketing and promotions: sending you information about l8t9 promotions, bonuses, and seasonal offers that may be relevant to you, where you have consented to receive such communications. You may opt out of marketing communications at any time via your account settings or by contacting support.

4Lawful Basis for Processing

l8t9 processes your personal data on one or more of the following lawful bases, depending on the specific purpose of each processing activity:

• Contractual necessity: processing is necessary to perform our contract with you (i.e., the Terms & Conditions), including account creation, payment processing, and providing access to Platform features.
• Legal obligation: processing is necessary for compliance with applicable laws and regulations, including age verification requirements, AML/KYC obligations, and record-keeping requirements.
• Legitimate interests: processing is necessary for the purposes of l8t9's legitimate business interests, including fraud prevention, platform security, and improving the quality and performance of the Platform, provided that such interests are not overridden by your rights and interests.
• Consent: where l8t9 relies on your consent as the lawful basis for processing (for example, for sending marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Sharing Your Personal Data

l8t9 does not sell your personal data to any third party. l8t9 may share your personal data with third parties only in the following limited circumstances:

• Payment processors: l8t9 shares the minimum necessary transaction data with payment service providers (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely for the purpose of processing your deposits and withdrawals.
• Game and technology providers: l8t9 shares anonymised session and gameplay data with game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) for the purpose of game delivery, fairness auditing, and technical support.
• Regulatory and law enforcement authorities: l8t9 may disclose your personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction, including for the purposes of AML reporting and fraud investigation.
• Professional advisers: l8t9 may share personal data with its legal advisers, auditors, and accountants on a strictly confidential basis where necessary for obtaining professional advice or conducting an audit.

Where l8t9 shares your data with third-party service providers, we require those providers to process your data only on our documented instructions, to maintain appropriate security measures, and not to use your data for their own independent purposes. l8t9 remains responsible for the handling of your data by such providers.

6Payment Data and Financial Information

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, l8t9 receives confirmation of the transaction from the relevant payment provider. l8t9 stores a reference to the transaction (including the amount, date, time, and payment method used) in your account ledger. Full payment account credentials — including your bKash PIN, mobile banking passwords, or card CVV numbers — are never transmitted to or stored by l8t9. These credentials are entered directly into the relevant payment provider's own secure interface.

l8t9 uses transaction data for the purposes of account balance management, withdrawal verification, and compliance with applicable financial regulations. All financial data is stored in encrypted form on secure servers and is accessible only to authorised l8t9 personnel on a need-to-know basis.

7Cookies and Tracking Technologies

l8t9 uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow l8t9 to improve your experience. l8t9 uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the operation of the Platform, including maintaining your login session, storing your language preference, and enabling secure transactions. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance and analytics cookies: these cookies collect anonymised information about how users interact with the Platform, including which pages are visited most frequently and whether error messages are displayed. This information is used to improve the Platform.
• Functionality cookies: these cookies allow the Platform to remember choices you have made (such as your preferred game category or deposit method) and provide enhanced, more personalised features.

You may adjust your browser settings to refuse non-essential cookies, though this may affect the functionality of certain features on the Platform. As l8t9 is a mobile-first platform, most users access the Platform via their mobile browser on Android or iOS, where cookie preferences can typically be managed through the browser's privacy or settings menu.

8Data Retention

l8t9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods that apply to different categories of data are as follows: account and identity data is retained for the duration of your account and for a minimum of five years following account closure; transaction and financial data is retained for a minimum of five years from the date of each transaction; communications data is retained for a minimum of two years from the date of the relevant communication; and usage and technical data is retained in anonymised form for up to three years for platform analytics purposes.

Where l8t9 no longer has a legal or legitimate business reason to retain your personal data, it will securely delete or anonymise that data. If you request deletion of your account, l8t9 will delete or anonymise your personal data except where retention is required by applicable law or regulation. In such cases, l8t9 will restrict the processing of your data to only those purposes that require its continued retention.

9Data Security

l8t9 implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of data at rest on secure servers, access controls limiting data access to authorised personnel only, regular security assessments and penetration testing, and incident response procedures designed to detect, report, and address potential data breaches promptly.

While l8t9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. l8t9 cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your own account login credentials confidential and for logging out of your account when using shared devices. If you suspect that your account credentials have been compromised, you should contact l8t9 support immediately at [email protected].

10Your Rights Regarding Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that l8t9 holds about you:

• Right of access: you have the right to request a copy of the personal data that l8t9 holds about you, together with information about how and why it is being processed.
• Right to rectification: you have the right to request that l8t9 correct any inaccurate or incomplete personal data it holds about you without undue delay.
• Right to erasure: you have the right to request that l8t9 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing is based, subject to any legal retention obligations that apply.
• Right to restrict processing: you have the right to request that l8t9 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you have the right to object to the processing of your personal data where l8t9 relies on legitimate interests as the lawful basis for processing, or where your personal data is being processed for direct marketing purposes.

To exercise any of the above rights, please contact l8t9's support team at [email protected]. l8t9 will respond to all valid requests within a reasonable timeframe. l8t9 may need to verify your identity before processing your request. l8t9 will not charge a fee for handling your data rights request unless the request is manifestly unfounded or excessive, in which case l8t9 reserves the right to charge a reasonable administrative fee.

11Children and Minors

The l8t9 Platform is strictly intended for adults aged 21 years and above. l8t9 does not knowingly collect personal data from any person under the age of 21. If l8t9 becomes aware that personal data has been collected from a person under 21 without appropriate verification, l8t9 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the l8t9 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12Third-Party Links and Services

The l8t9 Platform may, from time to time, contain references to third-party game providers, payment services, and technology partners. Where the Platform interface connects to a third-party service (for example, a payment gateway for bKash or Nagad), that third party's own privacy policy will govern the collection and use of any personal data you provide directly to that third party. l8t9 is not responsible for the privacy practices of third-party services and encourages you to review the relevant privacy policy before providing any personal information to a third-party service.

13Changes to This Privacy Policy

l8t9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, l8t9 will post the updated Privacy Policy on the Platform with a revised effective date. Where required by applicable law, l8t9 will notify registered members of significant changes by a notice within the Platform or by email to the address registered on your account. Your continued use of the Platform following the publication of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed of how l8t9 protects your information.

14Contact Us — Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which l8t9 processes your personal data, please contact our support team. Our team is available 24/7 and will handle all privacy-related enquiries with the highest priority and confidentiality.

Email: [email protected]